CURANDERA REMEDIES SERVICE POLICIES

 

Welcome to Curandera Remedies. We look forward to providing you with the best care in a timely manner. We have created an intimate, warm, and relaxing environment: your sanctuary from the busy and stressful outside world. Please know that our Service Policies are to ensure that each and every one of our guests will enjoy their experience.

RESERVATIONS & ARRIVALS

Spa services are available by appointment only. We recommend scheduling your appointment as far in advance as possible to ensure availability. A major credit card is required to hold a reservation for any of our services, including any Free Consultation services. Any of-site services including appointment bookings in Miami are charged in full at time of booking and are non-refundable. We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This allows you ample time to fill out a client profile and to prepare for your treatment.

 

LATE ARRIVALS

Please understand that we allot a specific amount of time for each service. All appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled treatments. You will be responsible for the full service.

 

CANCELLATION POLICY

We value your business and appreciate your cooperation with our cancellation policy. We require that you advise us at least 24-hours in advance if you need to change or cancel an appointment we have held for you. We may charge up to the full amount of the service to your credit card for a cancellation within 24 hours of your appointment. If you fail to appear for your appointment without attempting to cancel your appointment beforehand, the full amount of the service will be charged to your credit card. For pre-purchased series of treatments, that session will be applied toward the series. Appointments booked for the same day are considered confirmed and cannot be cancelled, to adhere to our 24-hour cancellation policy. A $30 charge will be applied to your credit card for a late cancellation or no-show to any Free Consultation service

 

ONLINE BOOKING

Online bookings are made with a full payment and automatically scheduled by availability. Please note that appointments CANNOT be changed or cancelled online. You must email us at josie@curanderaremedies.com to cancel your appointment within 24 hours of the service. Any request to cancel outside of our 24 hour cancellation policy will not be refunded.

 

PRICING

All prices displayed on our website are subject to change at anytime, and without notice. This is included for all single session pricing as well as any series of treatments, and promotions.

 

GRATUITIES

Our services do not include gratuity. Gratuities are accepted in cash only. The average gratuity for a spa service is 18% to 20% of the total cost of the treatment. However, the gratuity you leave is entirely based on your satisfaction.

 

SERIES OF TREATMENTS RETURN POLICY

Unfortunately we are unable to issue any returns or reimburse any payment transactions on our packages or memberships purchased. We will exchange them for you for other service series of equal value or services credit of equal value.

 

PAYMENT

Major credit cards are accepted. We do not accept personal, certified checks, money orders, or any 3rd party gift cards or pre-paid credit cards. Questions about the Terms of Service should be sent to us at josie@curanderaremedies.com